Shipping policy
Shipping Policy – Luubhi
Effective Date: August 8, 2026
At Luubhi, we aim to deliver your jewellery safely and on time. Please read our shipping policy before placing an order.
1. Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information where available.
Processing times may be longer during sales, promotions, holidays, or periods of high order volume.
2. Delivery Time
Estimated delivery times may vary depending on the delivery location and courier service.
India: Approximately 3–7 business days after dispatch.
Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, weather, public holidays, customs, incorrect addresses, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Luubhi may offer free shipping promotions or minimum-order free shipping.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through the email address or phone/WhatsApp number provided during checkout.
You can use the tracking information provided by the courier to monitor your shipment.
5. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
Luubhi is not responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address.
If a package is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply for reshipment.
6. Delayed or Lost Packages
If your order is delayed, please contact us so that we can assist with the courier investigation.
Once an order has been handed over to the courier, delivery is subject to the courier’s procedures and timelines.
If a package is confirmed as lost by the courier, Luubhi will review the case and determine the appropriate resolution.
7. Damaged Packages
Please inspect the package immediately upon delivery.
If the package or jewellery appears damaged, please:
Take clear photographs/videos of the package before opening it.
Record an unboxing video if possible.
Contact Luubhi within 48 hours of delivery.
Provide your order number and supporting photos/videos.
We will review the issue and provide an appropriate resolution where applicable.
8. International Shipping
International shipping availability and charges may vary by destination.
Customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs clearance and local regulations.
9. Delivery Attempts
The courier may make multiple delivery attempts depending on its policies.
If the customer is unavailable or fails to respond to delivery attempts, the package may be returned to the sender. Additional shipping charges may apply if the order needs to be reshipped.
10. Changes to Shipping Information
If you need to change your delivery address after placing an order, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
11. Contact Us
For shipping-related questions, please contact us:
Website: luubhi.com
Email: luubhi7@gmail.com
WhatsApp: +91 7306613961
Instagram: @l_u_u_b_h_i