Refund policy
Return & Refund Policy
Effective Date: August 7, 2026
At Luubhi, we value our customers and aim to provide high-quality jewellery and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
Returns can be requested within 7 days of delivery, provided that:
The product is unused and unworn.
The product is in its original condition.
Original packaging, tags, and accessories are included.
The product has not been scratched, damaged, altered, or modified.
Proof of purchase/order details are provided.
2. Non-Returnable Products
The following items are not eligible for return or refund:
Used or worn jewellery.
Customized or personalized jewellery.
Engraved or specially made products.
Products damaged due to improper use or handling.
Products returned without original packaging or tags.
Sale, clearance, or promotional products, unless received damaged or defective.
3. Damaged, Defective, or Incorrect Products
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
Order number
Clear photos/videos of the product
Photos/videos of the packaging
Details of the issue
After reviewing the claim, Luubhi may provide a replacement, exchange, or refund where applicable.
4. How to Request a Return
Please contact us before sending any product back.
Email: luubhi7@gmail.com
WhatsApp: +91 7306613961
Instagram: @l_u_u_b_h_i
Please provide your order number, name, reason for return, and supporting photos/videos.
Do not send any product back without receiving return instructions from Luubhi.
5. Return Shipping Charges
If the return is requested due to a change of mind, incorrect size selection, or ordering the wrong product, return shipping charges may be the customer’s responsibility.
If the product is damaged, defective, or incorrectly supplied by Luubhi, we will review the case and provide an appropriate resolution.
6. Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed through the original payment method, where applicable.
The time taken for the refund to reach your account may depend on your bank or payment provider.
Original shipping charges may not be refundable unless the return is due to an error, defect, or damage caused by Luubhi.
7. Exchanges
Eligible products may be exchanged, subject to availability and approval.
The product must meet all return conditions mentioned in this policy.
8. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the standard return policy will apply.
9. Unboxing Video
We strongly recommend recording a clear unboxing video when opening your package. This can help us verify claims involving damaged, missing, or incorrect products.
10. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Website: luubhi.com
Email: luubhi7@gmail.com
WhatsApp: +91 7306613961
Instagram: @l_u_u_b_h_i